Whether your needs are evolving, you’ve moved to a new area, or your current provider just isn’t hitting the mark, it’s important to know that you’re 100% in charge. Finding someone who understands your unique needs and is committed to helping you reach your goals is what it’s all about – even if it doesn’t happen immediately.
In terms of the practicalities, you’ll need to think about:
- Cancelling existing service bookings
- What you want to do the same/differently next time
- What your needs are moving forward.
To put the wheels in motion with your current provider, you’ll first need to read your service agreement to understand:
- your obligations around a notice period
- and whether they need to be notified in writing (tip – it can be useful to request an acknowledgment that they have received).
You may also want to request any documentation that might be useful to share with your next provider.
Then you can just cancel the service bookings in the NDIS portal or, if your NDIS plan is managed by the NDIA (agency managed), your current provider must end their service booking in the MyPlace portal.