Your life, but better
We believe in listening more than we talk – because it’s our role to support your ambitions, not to define them. So, while we’ll always give it to you straight, we’ll never dictate, demand or dominate. This is your life. Design it and live it your way (with a little bit of help from us).
Let’s start the conversation. Whether you’re new to the NDIS, or thinking about moving service provider, the best place to begin is with a chat. We’ll tell you whether we can deliver what you’re looking for, and if it sounds like we might be a match, we’ll meet in person.
Then the fun starts.
There’s no ‘wham, bam, give us your plan’ round here! Prepare for a deep-dive into who we are, what you need, how you’re funded, and what we can achieve together.
Our preliminary meetings often take up to three hours, because we want to make sure we deliver a fantastic service from the very start.
By now we hope you’ll be itching to join team L2L. So, if it seems like we’ve got what you’re looking for, we’ll go away and draft up a detailed service agreement. That will lay out what we’ve discussed – both what you expect to receive and what you hope to achieve – so you can sign on the dotted line.
However, if we discover we’re not a match, we’ll do our best to direct you to a more suitable provider.
By this stage, we’ll have a good understanding of what makes you tick, so we’ll put our plans into action and find you the support workers you need to bring it all together. And, if you don’t click don’t worry, we understand that personal relationships are all-important.
As always, just talk to us, and we’ll try to resolve any concerns.
Get on with living life your way. Because, whatever that looks like, it’s all yours.
Everyone says it, but for us it’s true – our values are fundamental to the way we do business. We need to know that we’re not only giving our best to you, but that it’s actually what you want and need. At Love2Live, we’re committed to the intent of the NDIS – your choice and your control.
We don’t just want to do ‘enough’, we want to do whatever we possibly can to help you achieve your goals. Because that’s the very least any one of us deserves.
This is your life and your money. We’ll be transparent about what we can achieve, about your funding, and your options. Informed, empowered customers are happy customers.
Our ethos of respect is stamped through everything we do. We deliver our services as equals – standing beside you to support and uplift.
“They’re trustworthy, down-to-earth and nothing is too much effort... but they also understand my role as his mum and his carer – it’s a very respectful partnership. Like nothing we’ve experienced before.”